Payment Policy, Methods and Account Cancellation
All payments are due prior to the beginning of the month. Generally your billing period starts on the 1st of each month. For each successive period, your contract is renewed automatically, unless you tell us otherwise. Billing period is determined by the billing option you choose at the time of ordering. Your billing period also applies to any additional items and services ordered after the initial activation of your account. Fee for such items and services will be pro-rated so that the start date matches that of the first domain. For payment, we accept the below-mentioned methods.
We invoice exclusively via e-mail, and we DO NOT send out physical invoices. We automatically bill credit cards monthly, unless we give you a secure method to pay online.
Where do I send the money?
All payments by direct Deposit must include the invoice number for identification purposes. Failure to do so may result in a suspension of the account until payment can be verified.
We deem any account whose payment status is not current as of the start of the next billing period as late. Generally, we extend a 5 business-day grace period, after which we put the account on suspension. Reactivation of closed accounts due to delinquency incurs a $29.95 reactivation fee as well as payment of the balance due in full. For late payments send us an email.
To Cancel your account:
In order to protect our customers security and privacy, we only accept account cancellations via email.
When you cancel your account, there is no refund for time that your account resided on our servers, unless your cancellation is made within the first 15 days of the account sign-up. All payments made to BizHosting are non-refundable unless otherwise stated to be so in this document. Setup fees & Credit Card Transaction fees, when applicable, are non-refundable.
You must pay for your account even if you do not use it. Because we have provided you with usernames, passwords, DNS entries, and Control Panel, you have the ability to use your account. The fact that you do not do so is not relevant – you are still obligated to pay for the account. Even an unused account uses valuable system resources that could be used for other customers.
If you have a past-due balance on your account at the time the account is closed (either by your request or due to non-payment), the remaining balance must be paid within 30 days of when the account is closed. If we do not receive payment on the remaining balance in that time, we will begin efforts to collect any fees owed. We apply a $250.00 collection fee to cover our costs in attempting to collect your debt. If our internal collection efforts fail, we reserve the right to turn the account over to a 3rd-party (either collections agency or attorney) for further action. We also reserve the right to report your unpaid balance to credit reporting agencies as well as ISP/web host information services.
If we cancel your account because of your failure to follow any of the terms and conditions in our Acceptable Usage Policy, there will be no refunds.
What about your money-back guarantee?
If you feel that our service isn’t what you desire we are happy to refund 100% of any setup and fees paid to BizHosting. This guarantee is available for any plans paid yearly in advance, for the first 30 days of the contract period.